Refund Policy
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Placeholder refund policy. Replace with your real policy.
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Evalux is a proprietary trading firm that provides evaluation programs designed to assess traders’ discipline, risk management, and consistency under predefined trading conditions. Evalux is not a broker, does not provide investment advice, and does not act as a custodian of client funds. Successful traders may qualify to receive profit shares under Evalux’s payout policies.
By registering with Evalux and purchasing any program, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Evalux reserves the right to amend these Terms at any time to remain aligned with international standards and regulatory requirements.
All Evalux programs are structured with specific rules, objectives, and risk parameters. Achievements within these programs reflect the trader’s ability to adhere to professional standards and discipline, and do not represent guaranteed future performance in live markets.
Any unfair behavior, prohibited strategies, or manipulative trading practices may result in account suspension.
Prohibited strategies include but are not limited to:
Trading patterns (timing, volatility exposure, order frequency, etc.) are evaluated holistically to ensure alignment with program objectives.
Suspension/Termination: Evalux may suspend or terminate access with or without prior notice if violations are detected or suspected. Material breaches may lead to termination without refund.
While Evalux endeavors to maintain high availability, services may occasionally be interrupted due to maintenance, compliance checks, or external factors.
All platform content, technology, logos, and systems are owned by Evalux and protected under intellectual property laws.
Data may be shared with third-party compliance providers or regulators when legally required. Evalux does not sell client data to external marketers.
Data is encrypted, access-controlled, and retained only as long as necessary for compliance and operational needs. Compliance/KYC data may be retained for up to five (5) years or as required by applicable law.
Clients may request access, correction, or closure of their personal data in accordance with applicable laws.
Program fees represent operational and compliance costs. Therefore, fees are non-refundable once a program has been activated and delivered.
Evalux reserves the right to approve or deny requests at its sole discretion.
Trading financial instruments carries a high level of risk and may not be suitable for all investors. Market volatility, liquidity, and gaps may materially affect results. Clients should not trade with funds they cannot afford to lose.
Past performance, or success within Evalux programs, does not guarantee future outcomes. Evalux does not provide investment advice or guarantees of profitability.
All trading decisions are solely the responsibility of the client. Evalux shall not be liable for any direct or indirect losses arising from trading activities.
Participation in Evalux programs involves risk. The evaluation process is designed to reflect the challenges of professional trading, but results within Evalux programs should not be considered a guarantee of future outcomes.
General Support: support@evalux.online
Compliance: compliance@evalux.online
Clients may also submit inquiries via the official contact form on evalux.online.